1.Introduction

The protection of your personal data that you provide to Tecloman when you visit this website, is for Tecloman the highest priority. This Policy provides you with all the information on how Tecloman will process your personal data.

Under no circumstances will your personal data be sold, leased or released in any other commercial manner.

Please note that Tecloman cannot guarantee the availability of and are not responsible for the content of external websites.

 2.Definitions

"Tecloman" refer to the company of [ Tecloman Energy GmbH ], registered at the following address: [  Tal 31, 80331 Munich, Germany ]

"Visitors" refer to the users of our website, to whom this Privacy Policy applies. We may refer to visitors herein with "you" and "your".

"Website" refers to the address of [   https://www.tecloman.com/    ] and its sub-pages.

"Software" refers to our web application provided under the sub-domain of [     ●     ].

3.How we collect and use your data

We process your data solely on the basis of the legal provisions [Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

3.1Information we collect when you visit our Website

Visitors can use the website without registering and without disclosing personal details. Only the data shared by the user’s internet provider is collected, i.e. the user’s IP address.

When you view our website, we collect and log certain events in our server access and error logs. This usually includes a description of an interaction, such as a failed attempt to access a certain page, and is attributed to your IP address. This data is collected by the internal logging systems on our web server.

Additionally, when you visit our Website, we process information about your interactions with our Website. The purpose of this data collection is to gain an understanding of our visitors and how they behave on our Website. This gives us useful insights, ranging from what content appears to be read most frequently, to which menu options are clicked. By collecting this information, we can continually work to improve our Website content and optimise our user experience for our Visitors.

The legal basis for this processing is our legitimate interest to prevent malicious attacks on our servers and to understand how visitors interact with our website, to then offer the best content and user experience possible.

The data we collect includes:

· Online identifiers, including IP address and cookie identifiers

· Screen resolution

· Device type, such as desktop or smartphone

· Geographic location, obtained from the IP address

· Language preference

· Mouse events, such as movements and clicks on navigation links

· Pages visited and time spent on each page

This data is collected by our internal logging systems, as well as Google Analytics (See section 5.1). Internal access and error log records are deleted after 1 month. Analytics data stored by Google Analytics are deleted after 26 months.

3.2 Information we collect when you contact us via our contact form, e-mail or telephone ("Enquiry data")

When you contact us via a contact form on our website, via e-mail or via telephone, we will process information you provide us for the purpose of providing services to you and contacting you regarding your enquiry, whether this be answering initial enquiries regarding our software or providing after-sales support.

The legal basis for this processing is our legitimate interest to provide you with the service you expect after such an enquiry.

This enquiry data is managed within our CRM and Support Ticketing system. If you are just a Visitor of the Website of Tecloman and there has been no further interaction between Tecloman and you, then we will delete this Enquiry data after 2 years. This time frame allows us to trace any previous enquiries you have made, should your interest in our application arise once again.

 4.Services and providers that Tecloman uses

In order to provide the best solutions and services possible, Tecloman needs to rely on partners that can offer their specialised skills to assist with our business operations. The following are our partners which help Tecloman with our operations, and which services they provide Tecloman with:

4.1 Google Analytics

This website uses Google Analytics, a web analytics tool offered by Google Ireland Limited. The data collected about your usage of this website (§ 3.1.) is attributed to a unique identification number stored in a cookie, known as a Client ID. On every website where Google Analytics collects data about visitors, a new, unique identifier is created. This allows for analysis of such things as the number of pages a visitor viewed, or whether a visitor returns to you website later. Your identity is not associated with this Client ID.

The IP anonymisation feature of Google Analytics is active for this Website. Your IP address is visible to every website you visit, but this anonymisation feature results in your IP address being truncated before being stored on Google servers. Truncating your IP address allows us and Google to gain an insight as to where you are visiting from (usually city and country), but does not allow a more precise identification of your location.

For a greater insight as to how Google uses your data, see their explanation on how Google uses data when you use partners' sites. If you are interested in the steps Google take to safeguard your data, then you can find further information in their security and privacy principles.

The legal basis for this is your consent to the use of "Statistics" cookies. Cookie preferences can be controlled at the bottom of every page via the "Cookie Settings" link.

5.Your rights

As a user of our website, you have the following rights:

Right of access (Art 15 of the GDPR): You have the right to request confirmation from Tecloman as to whether your personal data is processed. You also have the right to request further information about the specific purposes of processing, categories of personal data, recipients or categories of recipients of personal data, storage duration, the existence of a right of erasure or rectification of your personal data or to restrict the processing and the right to object, the existence of a right to lodge a complaint, and with regard to all available information about the origin of your data.

· Right to rectification (Art 16 of the GDPR): You have the right to request the rectification of your data by Tecloman without delay. This right includes the rectification of incorrect data and the completion of incomplete personal data.

· Right to erasure (Art 17 of the GDPR): You have the right to request the erasure of your personal data by Tecloman without delay, if the reasons set out in Art 17(1) letter a to f of the GDPR apply (e.g. the purpose of the processing no longer applies) and the processing of your personal data is not required.

· Right to restriction of processing (Art 18 of the GDPR): Furthermore, in the cases listed in Art 18 of the GDPR (e.g. inaccuracy of the processed personal data, unlawfulness of processing), you have the right to request the restriction of processing by Tecloman.

·Right to data portability (Art 20 of the GDPR): You have the right to obtain the relevant personal data that you have provided to Tecloman in a structured and commonly used format and to request that Tecloman transfers this data to another controller.

· Right to object (Art 21 of the GDPR): You have the right to object to the processing of your personal data that is processed in relation to this website.

Withdrawal of declarations of consent (Art 7 of the GDPR): You have the option of withdrawing any consent previously granted to Tecloman at any time.

· Right to lodge a complaint: you can also lodge a complaint at any time with the competent data protection authority

 6.Changes to these privacy Policy

In order to comply with the latest laws or judicature, these data protection provisions may be updated periodically in order to protect the user’s personal data. Users should look over the data protection provisions from time to time, in order to keep up to date with how Tecloman protects the user’s data and constantly improves the content of the website. Should Tecloman make any fundamental changes to the collection, use and/or disclosure of the personal data provided to Tecloman by users, Tecloman will inform users of this in the form of a clear and prominent notice on its website. By using the website, you are declaring your consent to the conditions of these guidelines for protecting personal data.

7.Contact

Please address your requests or questions concerning the processing of your personal data to:

Tel:  +86 176 1136 8723

Email: info@tecloman.com

Tal 31 , 80331, Munich, Germany]